Returns and Refunds

NON-CONFORMITY OF PURCHASED PRODUCTS

 

In the event of a lack of conformity as per art. 129 of the Consumer Code, the legal guarantee as per arts. 130 and 132 of the same Code will apply.

The Purchaser shall therefore be entitled to the replacement/repair of the goods not conforming to the Contract of Sale.

Pursuant to art. 129 and following articles of the Consumer Code, in the event of receipt of Products not conforming to the Contract of Sale, the Purchaser shall forfeit all rights if they fail to report the lack of conformity to Eley within 2 (two) months from the date of discovery, as provided for by art. 132, paragraph II of the Code.

The report of non-conformity should be made to Eley's Customer Service by sending an e-mail to e-shop@sendoconcept.it. according to the procedure described in the following article "PROCEDURE IN THE EVENT OF PRODUCT NON-CONFORMITY OR MISSING PRODUCTS".

In all events, Eley shall not be liable for any lack of conformity that may occur 2 (two) years after delivery of the Product.

Any action aimed at asserting defects not maliciously concealed by the Seller is time-barred after 26 (twenty-six) months from the delivery of the goods.

 

In all events, the Purchaser is obliged to report any packaging defects in the Products found upon delivery of the goods by the courier by making a note on the transport document, indicating that the goods are accepted with reservation. The Purchaser must also mention the packaging defect in the e-mail reporting the conformity defects sent to Eley, according to the above terms and conditions.

In all events, unless proven otherwise, it is presumed that conformity defects which become apparent within six months of delivery of the Product(s) already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the conformity defect.

In the event of lack of conformity, the Customer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the Product, or a reduction in price or termination of the Sales Contract, unless the request is objectively impossible to satisfy, or is excessively onerous for Eley pursuant to art. 130, paragraph 4 of the Consumer Code.

Eley will indicate its willingness to process the request, or the reasons preventing it, within 7 (seven) working days of its receipt. In the same communication, if the Purchaser's request has been accepted, Eley shall indicate the method of shipment or return of the Product(s) as well as the expected deadline for the return or replacement of the defective article.

 


PROCEDURE IN THE EVENT OF PRODUCT NON-CONFORMITY OR MISSING PRODUCTS

The Purchaser, or the recipient of the Order, shall report the non-conformity or non-delivery of the ordered Products to Eley's Customer Service by sending an e-mail to e-shop@sendoconcept.it.

 

Eley's Customer Service may request information regarding the identity of the Purchaser or, if applicable, the recipient of the Order, and carry out any verification that may be useful. Eley's Customer Service will inform the Purchaser, or the recipient of the Order, of the procedure to follow to return the Product that is non-conforming or to obtain the missing Products.

Once the Products are received, Eley will check the condition of the packaging and Products. With respect to the Products, Eley will assess whether the Products are indeed non-conforming or missing.

 

If such verification is positive, in accordance with the provisions of art.130 et seq. of the Consumer Code, Eley will replace the non-conforming Product or send the quantities of the missing Products within 14 (fourteen) working days from the receipt of the Products by Eley.

Shipping costs for replacement or missing Products will be borne entirely by Eley.

In the event that Eley is unable to replace or send the missing Products within the aforesaid period, Eley will immediately notify the Purchaser at the e-mail address provided at the time of purchase and will refund the Purchaser the cost of such Products within 14 (fourteen) working days from the date Eley receives the Products to be replaced or from the date Eley receives the e-mail notification, in the manner set out in the "Returns" section.

Eley will also reimburse the Purchaser for shipping costs, but only if the Purchaser provides proof of the cost incurred in returning the Products.

In the event that, after examination of the returned Products, Eley reasonably believes that the Products cannot be deemed to be non-conforming, the Purchaser shall not be entitled to a refund and the Products will be returned to the Purchaser at the Purchaser's sole expense. Likewise, the Purchaser will not be entitled to obtain the Products deemed to be missing by the Purchaser if Eley verifies that the Order has been properly processed.


RIGHT OF WITHDRAWAL

The Purchaser, pursuant to art. 52 of the Consumer Code, may exercise the right of withdrawal within 14 (fourteen) working days from delivery of the Products; instructions for returning the Products following withdrawal can be consulted in the "Returns" section of the Site.

Under the art. 59, paragraph 1, letter. e) of the Consumer Code, for hygienic reasons, the right of withdrawal cannot be exercised by the buyer following the removal of the guarantee seal and the opening of the products.


RETURNS

Apart from the exception referred to in the previous paragraph "RIGHT OF WITHDRAWAL", the Purchaser is entitled to withdraw from the Contract of Sale without any penalty.

In order to exercise the right of withdrawal, the Purchaser must send their request in the "Contacts" section of the website within 14 (fourteen) working days from the delivery of the Products, specifying the following:

  • Name and Surname
  • A phone number
  • The order identification number
  • The article code of the article you want to return
  • The reasons for the (*optional return)

Returns must be made by choosing the pickup method with DHL and inserting the consignment note sent by Eley in the package.

In order to obtain a refund of the amount paid for the purchase of the Products, the Purchaser must book the reshipment of the purchased Products within 14 (fourteen) working days from the sending of the withdrawal notice to Eley.

The only costs to be borne by you are those related to the return of the Product. The Purchaser shall also bear the risks associated with the transport of the returned goods.

Eley reserves the right to refuse withdrawals exercised late, returns of Products shipped late or returns of Products that are not in the same original condition.

The Purchaser undertakes to preserve and keep with the utmost care and diligence the Products received and for which they intend to exercise the right of withdrawal, keeping them intact together with the original packaging.

Once it has received the goods in accordance with the above and carried out the necessary verifications, Eley will refund the Purchaser within 14 (fourteen) working days from receipt of the goods in the following manner:

  • If the payment of the returned Products was originally made by credit card, debit card, prepaid card, digital wallet, or Paypal the refund of the amount paid will be made through the re-credit procedures provided in the Shopify Payments service security terms and conditions that can be found at the following link: https://www.shopify.com/legal/terms-payments-us